Our customer had some nipples pulling out of their Ksyrium rear wheel after about a year of use. We sent it back to Mavic for warranty eval/repair. As we know they have some slow turn arounds, we were not surprised that it took four weeks for this to come back to us. Once out of the box and tire installed, it was obvious that things weren’t quite right. The spoke tension was way off, especially around the seam of the rim. Upon closer inspection, the rim seam was manufactured wrong. It’s pretty normal to see some hop at the seam of a rim, but this was way beyond a little hop.
Mavic’s response was to have the wheel sent back, once again, for them to check it out. Even after my protests that the customer had already been without the wheel for four weeks, they said it was the only way. So the wheel went back. Five weeks and counting for a rim replacement.
Way to go Mavic!